Monday, February 17, 2020

Control & Six SIgma Research Paper Example | Topics and Well Written Essays - 1000 words

Control & Six SIgma - Research Paper Example The process flow diagram of check in process of the hotel looks ok but despite of the normal process the average time is more than the standard time. One of the reasons that can be understood from the shown process is that the room cleaning service should be on more proactive basis. The customer without the previous reservation need to wait for the room to be ready, which is one of the most important factors that increases the average time for check in process. Another important factor is that the customer service is poor because of the data retrieving method looks slow regarding the room availability for the new customers without prior reservations. Now the question arises how the check in process should be improved? One of the most emerging strategies for the hotel management process is the use of the self service for check-in hotels. Patrick Avery (2008) worked on the report under the head of Kiosk Marketplace to publish the report on self service for check in hotels. The process is based on online method like ATMs. The Hotels should incorporate the Hotel Reservations in ATMs to reduce the service time .The strategy should follow in a way that even the walk in customers should use the ATMs to check for the availability of the rooms and if it is available, reserve the room get the direction from the GPS system and move straight to the room. The hotel management should also incorporate the efficient cleaning methodology to reduce the time frame for the availability of the room. The bellman if needed by the customer should be allocated through the ATM system, during the reservation process. Additionally the availability of Bellmen should also be incorporated in the reservation process along with the time frame for the service. Now moving towards the check out process, the process is also very much inefficient because the average time that the hotel takes is more than 3 minutes, whereas the standard process should not take more than 2 minutes. The check out proc ess should also be done through self service ATM channel. Insert the ATM card in the Hotel ATM, check the bill and make the payment through the machine and reserve the bellman for the luggage. In both of the check in and checkout process through the self service method customer’s ID verification can automatically be done through the machine. Therefore, the whole process will save considerable time. 2. Pick one hotel offering and write a new process map for it. Along with charts, give a detailed explanation of the new process and where such improvement will benefit the hotel and increase customer satisfaction. Be sure to include all costs, resources, and management functions.   Incorporation of self service facility can be the new process for the check in and checkout service by the Hotel. The hotel Escargo is currently facing a major problem in the overall time management for its services. The Availability of ATM service with the self service facility in the ATM software fo r Hotel reservations can be the most beneficial strategy for the Hotel to improve customer satisfaction. The detailed explanation of the new process for the ATM service particularly for Check In process Is as follows along with its chart is given below. For Reservation & Check In Service The Current check in service of Hotel Escargo is time taking and reduces the customer satisfaction level. Therefore, the new strategy of self service check in facility can reduce the time f

Monday, February 3, 2020

Functions of Planning and Organizing Essay Example | Topics and Well Written Essays - 1000 words

Functions of Planning and Organizing - Essay Example As such, planning entails the design of a firm’s activities to respond accordingly to its goals and objectives. However, organizing involves selecting the suitable structure that promotes the implementation of the designed scheme (Hiles, 2011). Therefore, this piece incorporates the concepts of planning and organizing in developing a plan for promoting Macdonald’s. The paper starts by exploring the vision, goals and objectives of developing such a strategy for Macdonald. The paper first examines the state of the company by performing a SWOT analysis. Subsequently, there is a critical assessment of the appropriate strategies, which aim at highlighting the company’s strengths while addressing its weakness. An informed conclusion of the strategies that can promote company’s activities follows. Vision, Goals and Objectives of the Plan This plan’s sole vision is making MacDonald Inc a force in the world’s fast food trade in future. The goals of th e plan include boosting the company’s profits, establishing competitive attributes and addressing the company’s threat and weaknesses effectively. The main objective of plan is developing a comprehensive scheme, which centers on the company’s strengths while countering its weaknesses hence providing an approach that will enable the company to adjust to the dynamic market. The auxiliary objectives include conducting a Swot analysis in the company to propagate knowledge about its market status. Swot Analysis The Company Background Macdonald is a multinational company that significantly controls the world’s fast food supply. Since the date of establishment, the company has recorded incredible growth. Presently, it runs outlets in more than 118 countries. However, the organization is currently facing stiff competitions that are straining it growth. Strengths Strong command powers The company has a reputable market for its products as evident in the extensive supply networks. This is witnessed in most parts of the world; thus, generating massive sales. Fiscal stability The Company has a large business capital and is currently experiencing a period of financial harmony. Indeed, company’s sales are comparatively performing well in the market and returns are appealing. Adaptability to market fluctuations The company can adjust rapidly to the market changes since its large capital can allow a adoption of products diversification models (Kleindl, 2007). Weaknesses The company trades in dynamic products since the food industry provides assorted tastes and preferences that keep changing depending on the availability. Additionally, the company engages in expensive promotion campaigns, which are unproductive; hence, wasting funds. Opportunities Macdonald has the opportunity to venture into emerging food markets especially the provision of organic foods. As such, the company ought to shift its focus from fast foods, which are increasingly s hunned. Threats The emergence of new companies poses threats to Macdonald’s especially when they are small. This is because they require less capital hence their number continues to grow. Notably, the culture of distributing packaged foods though retail chains like supermarket is becoming popular in the market. Strategies Product Restructuring Marketing strategies are plans aimed at capturing the market to increase awareness and purchase of the company’s products. McDonalds can engage in innovative marketing